365gam Terms & Conditions —
Your Rights and Responsibilities as a Player

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and 365gam ("the Platform", "we", "us", "our") governing your access to and use of all services available at 365gam.bet, including but not limited to casino games, sports betting, jackpot slots, cockfighting, live dealer tables, and all associated account, payment, and promotional features.

By registering an account at 365gam, clicking any "I Agree" or equivalent confirmation, or by accessing any part of the platform after these Terms have been made available to you, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the 365gam platform.

1 Definitions

In these Terms, the following definitions apply:

• "Account" means a registered personal account held by a Player at 365gam.
• "Balance" means the PKR amount held in a Player's Account, including both real-money funds and any applicable bonus funds.
• "Bonus Funds" means any promotional credits, free spins, or matched deposit amounts awarded to a Player under a specific promotional offer.
• "KYC" means Know Your Customer identity verification procedures required by 365gam before withdrawal processing.
• "PKR" means Pakistani Rupee, the currency in which all 365gam transactions are denominated.
• "Real Money Funds" means PKR deposits made by a Player that are not subject to bonus wagering requirements.
• "Services" means all gaming, betting, payment, account, and support features available through the 365gam platform.
• "Wagering Requirement" means the number of times a bonus amount must be bet before it becomes eligible for withdrawal.

2 Eligibility and Account Registration

To register and maintain an Account at 365gam, you must satisfy all of the following eligibility conditions at all times:

• You are at least 18 years of age. 365gam enforces a strict minimum age policy and requires CNIC-based identity verification for all accounts. Any account found to belong to a person under the age of 18 will be immediately suspended, all balances will be withheld pending investigation, and the matter may be reported to relevant child protection authorities.
• You are accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law. It is your sole responsibility to ensure that your use of 365gam complies with all laws applicable in your location.
• You are registering on your own behalf and not as an agent for any third party.
• You have not previously been excluded or banned from 365gam or had an account suspended for Terms violations.
• You are not a current employee, director, consultant, or close family member of any person employed by 365gam or its affiliated gaming software providers.

Each Player may hold only one Account at 365gam. Multiple accounts registered to the same individual — whether identified by matching CNIC, mobile number, email address, device fingerprint, IP address, or payment method — constitute a violation of these Terms. All duplicate accounts will be suspended, bonus balances will be forfeited in their entirety, and real-money balances will be subject to review before any return of funds is considered.

3 Account Security

You are solely responsible for maintaining the confidentiality and security of your 365gam login credentials — username, password, and any two-factor authentication codes. You must not share your login details with any other person under any circumstances.

365gam will never ask for your password via email, telephone, live chat, or any other communication channel. Any communication requesting your password should be treated as a phishing attempt and reported to the 365gam support team immediately at [email protected].

You agree to notify 365gam immediately if you become aware of any unauthorised access to your Account or any breach of your login credentials. Until 365gam receives such notification and has had a reasonable opportunity to act upon it, you remain responsible for all activity conducted through your Account.

4 Deposits, Withdrawals, and PKR Transactions

365gam processes all transactions in Pakistani Rupees. The following terms apply to all financial activity on the platform:

Deposits: The minimum deposit amount is 500 PKR. Accepted deposit methods include Easypaisa, JazzCash, Raast instant transfer, bank transfer via HBL and UBL, and USDT TRC20 (converted to PKR at the prevailing rate at the time of deposit). Deposits via Easypaisa and JazzCash are credited to the Player's Account balance in real time under normal operating conditions. Bank transfer deposits may take 5 to 30 minutes depending on network conditions. 365gam does not charge deposit processing fees, though your payment provider may apply their own charges.

Withdrawals: Withdrawal requests are processed subject to the following conditions:

• The Player's Account KYC verification must be fully completed and approved before any withdrawal is processed. KYC requires submission of a valid CNIC (front and back) and a clear selfie.
• The Player must have wagered an amount equal to at least one times (1×) their total deposit since their last withdrawal before a withdrawal request will be processed. This is a standard anti-money laundering requirement and is not a bonus wagering condition.
• The minimum withdrawal amount is 500 PKR.
• Withdrawals to Easypaisa and JazzCash are typically processed within 5 to 30 minutes of request approval. Bank transfer withdrawals may take up to 2 business hours during normal banking hours.
• 365gam reserves the right to request additional identity documentation before processing withdrawal requests above 1,000,000 PKR.

5 Gaming Rules and Betting Conduct

All games and betting products available at 365gam — including live casino tables, jackpot slots, sports betting, cockfighting, and Fortune Ox — are governed by the specific rules applicable to each product, which are displayed within each game or betting interface. These product-specific rules form part of these Terms by reference.

The following general betting conduct rules apply across all 365gam products:

• A bet or wager placed through the 365gam platform is final and binding once confirmed by the system. It is the Player's responsibility to verify bet details before confirmation.
• In the event of a manifest error — including obvious pricing errors, technical malfunctions, or incorrect odds — 365gam reserves the right to declare the affected bets void and return stakes to Players' accounts.
• Sports betting markets may be suspended or amended prior to settlement if new information materially affects the outcome. 365gam will use reasonable commercial efforts to settle all open markets fairly in accordance with stated settlement rules.
• Live casino game results are determined by the physical actions of live dealers and are final once the game round is completed. Disputes regarding live game outcomes must be raised within 24 hours of the relevant game round.
• Slot and RNG game results are generated by certified random number generator systems supplied by licensed third-party developers. 365gam does not modify the output of these systems.

6 Bonuses, Promotions, and Wagering Requirements

365gam offers promotional bonuses and incentives to Players from time to time. All bonuses are subject to the following general conditions unless a specific promotion's terms state otherwise:

• Bonus funds carry a wagering requirement that must be met before bonus-derived winnings become eligible for withdrawal. The applicable wagering requirement (e.g., 20× the bonus amount) will be stated clearly on the relevant promotion page.
• Where a Player holds both real-money funds and bonus funds simultaneously, real-money funds will be used first for all bets, unless 365gam specifies otherwise for a particular promotion.
• Games contribute differently to wagering requirements — live casino games typically contribute less than slot games. Contribution percentages are stated on each promotion's specific terms page.
• A Player may hold only one active bonus at a time unless a specific promotion explicitly permits otherwise.
• Bonuses and promotions are intended for personal use only. Using multiple accounts to claim the same promotion, coordinating bonus claims with other Players, or any other form of bonus abuse will result in forfeiture of all bonus funds and may result in account suspension.
• 365gam reserves the right to amend, withdraw, or alter any promotion at any time. Where a promotion is amended after a Player has already opted in and begun wagering, the pre-amendment terms will apply to that Player's existing bonus balance.

7 Prohibited Activities

The following activities are strictly prohibited on the 365gam platform and constitute a material breach of these Terms:

• Registering or using an account if you are under 18 years of age.
• Providing false, misleading, or incomplete identity information during registration or KYC verification.
• Using the platform for any purpose related to money laundering, fraud, or any other criminal activity.
• Using automated software, bots, scripts, or any technical device to place bets or interact with the platform in a manner that is not available to ordinary Players.
• Exploiting software bugs, errors, or vulnerabilities — whether in games, payment systems, or platform functionality — to obtain an unfair advantage. Any winnings derived from such exploitation will be void and forfeited.
• Colluding with other Players to manipulate game outcomes, share information in live dealer games, or any other form of coordinated cheating.
• Placing bets on behalf of another person without their explicit knowledge and consent.
• Engaging in any form of systematic bonus abuse including, but not limited to, using multiple accounts to claim single-use promotions, churning deposits to meet withdrawal requirements without genuine gaming activity, or coordinating with others to arbitrage promotional offers.

8 Responsible Gaming Obligations

365gam is committed to promoting responsible gaming and takes seriously its obligations to protect Players from gambling-related harm. As a Player, you agree to:

• Use the responsible gaming tools provided by 365gam — including deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion — where your gaming is becoming a source of financial or personal harm.
• Not attempt to circumvent self-exclusion measures by registering new accounts or using another person's account to continue gaming during an active self-exclusion period.
• Seek professional support if gaming is causing you significant financial difficulty, relationship problems, or psychological distress.

365gam reserves the right to impose responsible gaming measures on any account — including deposit limits, mandatory cooling-off periods, or permanent suspension — where there is reasonable evidence that a Player may be experiencing gambling-related harm, regardless of whether the Player has requested such measures. This right is exercised for player protection purposes and is not subject to Player veto. For full details of 365gam's responsible gaming programme, please visit the Responsible Gaming page.

9 Know Your Customer (KYC) and Anti-Money Laundering

365gam is required by its operational framework to conduct identity verification on all account holders and to monitor transactions for signs of money laundering or other financial crime. You agree to cooperate fully with 365gam's KYC and AML procedures, including:

• Providing accurate CNIC documentation and a clear selfie when requested.
• Providing source-of-funds documentation (such as bank statements or salary slips) for deposits above specified thresholds.
• Responding to 365gam's KYC requests within the timeframes specified in the request. Failure to complete KYC within the requested timeframe will result in the account being restricted from withdrawals until verification is completed.

365gam will not process withdrawals from accounts that have not completed KYC verification. This is a non-negotiable requirement that exists to protect both Players and the integrity of the platform's financial systems.

10 Account Suspension and Termination

365gam reserves the right to suspend or terminate any Player Account at any time, with or without prior notice, in the following circumstances:

• The Player has breached any provision of these Terms.
• KYC verification has failed or the Player has refused to complete verification.
• 365gam has reasonable grounds to suspect fraudulent, criminal, or abusive activity.
• A responsible gaming concern has been identified that requires the account to be restricted.
• A regulatory or legal requirement mandates account restriction.

Players may voluntarily close their Account at any time by contacting the 365gam support team. Upon voluntary closure, any remaining real-money balance will be returned to the Player via their last-used withdrawal method, subject to completed KYC verification and standard withdrawal processing times.

11 Privacy and Data Protection

365gam collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at 365gam.bet/privacy-policy and forms part of these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data protection principles observed by 365gam include: data is collected for specified, legitimate purposes only; data is not retained longer than necessary; reasonable security measures are applied to protect personal data; and personal data is not sold to third parties for marketing purposes.

12 Intellectual Property

All content, software, trademarks, logos, game assets, and other intellectual property displayed on the 365gam platform are the property of 365gam or its licensed suppliers and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. You may not reproduce, redistribute, copy, resell, or exploit any platform content for any commercial purpose without 365gam's express written consent.

13 Limitation of Liability

To the fullest extent permitted by applicable law, 365gam's liability to any Player is limited as follows:

• 365gam is not liable for any direct, indirect, incidental, consequential, or punitive losses arising from your use of, or inability to access, the platform — including but not limited to loss of gaming session data, failed transactions due to third-party payment provider errors, or service interruptions caused by events outside 365gam's reasonable control.
• 365gam's maximum aggregate liability to any individual Player in any 12-month period shall not exceed the total value of real-money deposits made by that Player during that period.
• 365gam does not warrant that the platform will be uninterrupted, error-free, or free from technical defects at all times. Reasonable efforts will be made to maintain platform availability but no uptime guarantee is provided.

Nothing in these Terms limits 365gam's liability for death or personal injury resulting from its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

14 Complaints and Dispute Resolution

If you have a complaint about any aspect of the 365gam service, please follow the process below:

1. Initial Contact: Submit your complaint to the 365gam English support team via email at [email protected] or through the 24/7 live chat function. Provide your registered mobile number, a clear description of the issue, and any relevant transaction IDs or game round references.
2. Acknowledgement: 365gam will acknowledge receipt of your complaint within 24 hours and assign a case reference number.
3. Investigation: 365gam will investigate your complaint and provide a substantive response within 10 business days. Complex cases may require additional time, in which case 365gam will provide an interim update.
4. Escalation: If you are not satisfied with 365gam's resolution, you may request escalation to a senior review panel. 365gam's decision following the escalation review is final and binding.

15 Amendments to These Terms

365gam reserves the right to amend these Terms at any time. Material changes will be communicated to Players via the email address registered on their Account and will be notified with a prominent banner on the platform for a minimum of 14 days before taking effect. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must close your Account before the amendment's effective date.

16 Governing Law and Jurisdiction

These Terms and all matters arising from your use of the 365gam platform are governed by and construed in accordance with the laws of the jurisdiction in which 365gam holds its operating licence. Any dispute that cannot be resolved through the complaints process outlined in Section 14 shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Nothing in this clause prevents 365gam from seeking injunctive relief or other urgent equitable remedies in any court of competent jurisdiction where necessary to protect its legitimate interests.

17 Entire Agreement and Severability

These Terms, together with the Privacy Policy and any applicable product-specific rules, constitute the entire agreement between you and 365gam with respect to your use of the platform and supersede all prior agreements, representations, and understandings of any kind relating to the same subject matter.

If any provision of these Terms is found by a competent court or authority to be invalid, illegal, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent of the severed provision.